Terms of service
TERMS AND CONDITIONS
RESERVATIONS AND DEPOSITS
The minimum reservation period for the short term apartments for rent is 3 nights stay.
We do not require a deposit to hold your reservation, except for particular reservations longer than 6 days or for bookings made 15 days before the reservation starting time.
The deposit for the above reservations is 30% of the total rental charge. Payment for the deposit should be done in advance in Cash or via Credit Card. The rest of the payment is to be done upon arrival.
The rental price is to be paid either in Euro or Bulgarian Leva.
The communal fee amounts to 0.65 Euro per guest per night. It is not included in the rental price and should be paid additionally by the guests upon arrival.
ARRIVAL AND DEPARTURE
-On the day of your arrival the apartment will be available from 14.00 h. If for any reason you arrive earlier, please let us know in advance so that we might try to accommodate you before the check in time.
-Please note that late accommodations, after 19:00 hours, have a surcharge of 10 euros to be paid in cash on arrival.
-Please note that accommodations during National Holidays before 19:00 hours, have a surcharge of 15 euros to be paid in cash on arrival.
-Please note that accommodations during National Holidays after 19:00 hours, have a surcharge of 20 euros to be paid in cash on arrival.
The check out time is by 12.00 h on the day of the departure. If you require a later departure, please let us know in advance and we will try to extend your stay by a few hours (not more than 3 hours), providing our next arrival is not early the same day.
In some cases we may require a security deposit. It covers the cost of any damages caused to the apartment and furniture during your stay, except for a normal wear. The deposit will be refunded to you on the day of your departure after we make sure that everything in the apartment is in order.
Please use the property and furnishings of the apartment in a good manner.
Please respect our neighbors - normal working people who need to get up early and go to work every day. Undue noise and unsocial behavior will not be tolerated and will result in the guests being asked to vacate the property immediately without compensation.
Please observe the rules that refer to the apartment and the residential building it belongs to, namely:
- Parties are not allowed
- Silent hours: Monday - Friday 10 pm to 9 am
- Silent hours: Saturday - Sunday 12 midnight to 10 am
- Please do not make a noise when in the staircase.
- Please turn off all the electric appliances if you leave the apartment
Please be informed that if parties or loud music are heard, or neighbors and/or police are called, it will result in immediate eviction regardless of the time without compensation.
NUMBER OF GUESTS
The guest must provide us with their name and mobile phone numbers as well as the number of the people who will accompany him/her during his/her stay. Only the persons announced in the reservation by the guest are allowed to use the apartments. If we identify a violation of any of these stipulations, Stay Sofia reserves the right to evict the guests with no compensation.
If a client cancels a reservation for which he/she has paid the 30% deposit, the pre-payment will not be reimbursed to him/her.
For reservations shorter than 6 nights: If a client decides to reduce his/her stay, he/she will be charged with the rate of the price for one overnight.
For reservations longer than 6 nights: If a client decides to reduce his/her stay, he/she will be charged 50 % of the rental price for the remaining period of the reservation.
Should Stay Sofia are unable to accommodate the client in apartment he/she has booked, they reserve the right to move him to a property of similar characteristics.
Stay Sofia nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the guests of the apartment, including without limitation, damages, losses because of fires, robbery or criminal behavior.
By confirming your reservation you agree to accept the conditions stated in this section. Should you have any queries, please contact us at: Info@StaySofia.net
Should StaySofia.net be unable to provide the guest with the apartment he/she has booked, it will have the right to transfer him/her to a property of similar characteristics.
StaySofia.net shall keep confident all facts and circumstances, related to users of this website, which become known during the reservation process.
StaySofia.net is served by KM Property Management OOD, EIK: 175016553